Privacy Policy

1. Introduction

This Privacy Policy applies to information we collect when you use our website, mobile applications, and other online products and services (collectively, the "Services") or otherwise interact with us.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe to our updates, respond to a survey, fill out a form, request customer support, or communicate with us. The types of information we may collect include:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Account credentials (such as username and password)
• Profile information (such as job title, company name, and profile picture)
• Property management data (such as property details, tenant information, financial records)
• Feedback and correspondence (such as information you provide when you respond to surveys, contact us, or report a problem)
• Marketing information (such as your preferences for receiving marketing communications and details about how you engage with them)

Information We Collect Automatically

When you access or use our Services, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Information: We collect information about your usage of the Services, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
• Location Information: We may collect your precise location information with your permission, or approximate location based on your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Services or emails, including information about your browsing behavior and other engagement with our Services.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, including to:

• Create and manage your account
• Process transactions and send related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of REMS and others
• Personalize and improve the Services and provide content, features, or advertisements that match your interests and preferences
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Link or combine with information we get from others to help understand your needs and provide you with better service
• Carry out any other purpose for which the information was collected

4. Information Sharing and Disclosure

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
• With integrated service providers such as payment processors, accounting systems (SAP, QuickBooks, Zoho), and other third-party services that you choose to connect to our platform;
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of REMS or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
• Between and among REMS and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
• With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Multi-factor authentication options
• Role-based access controls
• Regular security training for all employees
• Physical, electronic, and procedural safeguards

6. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

7. Your Rights and Choices

Account Information

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at privacy@rems.global. If you wish to delete or deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from REMS by following the instructions in those emails or by adjusting your communication preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access personal information we hold about you
• The right to request that we rectify or update your personal information when it is inaccurate or incomplete
• The right to request that we erase or restrict the processing of your personal information under certain circumstances
• The right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests
• The right to receive your personal information in a structured, commonly used, and machine-readable format and to have that data transmitted to another data controller (data portability)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@rems.global.

8. International Data Transfers

REMS is based in the Kenya and the information we collect is governed by Kenyan law. If you are accessing the Services from outside of Kenya, please be aware that information collected through the Services may be transferred to, processed, stored, and used in the Kenya. and other jurisdictions. Data protection laws in the Kenya. and other jurisdictions may be different from those of your country of residence. Your use of the Services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the Kenya. and other jurisdictions as set out in this Privacy Policy.

9. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information of a child under 16, we will take steps to delete such information from our files as soon as possible.

10. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: